Thank you for your interest. If you have any questions, please do not hesitate to contact us at: 1201 Terminal Way, Suite 100,  Reno, Nevada 89502,  (775) 674-5408,
FAX: (775) 674-5414, Email: pronet@join.org.

EDUCATIONAL MANAGEMENT AND TRAINING (LMC1)

• Extensive background in educational management and supervision, teaching, training and presenting
• Ph.D. in clinical psychology; minor in Industrial-Organizational psychology
• Developed and owned Collins Psychological Services providing  direct clinical services and legal/forensic services as a QME (Qualified Medical Evaluator); trained and managed office and professional staff.  Increased quality and quantity of  cases managed
• Implemented short and long-term budgeting and marketing strategies for an educational writing company; created and presented nationwide sales and promotional demonstrations for executive-level school personnel; increased sales of product and workshops over a five-year period

TRAINER (SFE3)

• Professional Engineer with many years of teaching and training experience starting as graduate teaching assistant, to Navy instructor, and college instructor.
• Taught graduate courses for industrial management program in Project Management and Environmental Engineering as adjunct instructor
• Taught over 1800 hours at the Navy's national training school as subject matter expert for energy conservation, utilities, transportation, family housing, facilities maintenance, and operations management
• Graduate Teaching Assistant for The Ohio State University Engineering College
• Guest lecturer for training owners, consultants and contractors in their internal training programs

EDUCATION (MHR1)

• Earned MA and BA at Stanford University in Education
• Dedicated Community Service volunteer
• President of six Community Service Non-Profit organizations
• Volunteer Founder of the Garden Casa, a Non-Profit restaurant which benefits the Sacramento Children’s Home and has raised more than $2,400,000 for the Home.
• Holds UNR Excellence in Non-Profit Management Certificate (40 hours)
• Fields of interest are Non-Profit Fundraising, Board Development, and Volunteer Management

CORPORATE TRAINER (DKM1)

• Implemented a simulator program designed to curb teenage pregnancies.
• Designed and delivered curriculum with differentiated instructional materials geared to engage students in higher-level thinking.
• Published writer.
• Instructional material, train-the-trainer, curriculum, class schedules, customize learning schedules.

TEACHER, TRAINER/DEVELOPER (KH1)

• Set up systems to differentiate, scaffold, and deliver curriculum; track data; reinforce daily routines and procedures
• Administer and/or analyze data from quarterly benchmarks; reading, math, and writing skill based tests; specialized tests for learning disabled (LD) and English as a second language (ESL) students
• Strong communication and organization skills used to collaborate with support staff, outside agencies, students, and families; teach and test standards; create individualized education and transition plans; and plan extracurricular class and school events

EDUCATION PROGRAM/PROJECT MANAGER AND ADMINISTRATOR (JD1)

• Directed $1.25 million No Child Left Behind Literacy Program that served 33 Hispanic families in rural Northern California over four years.
• Researched, developed and delivered developmentally-appropriate curricula and programs for Pre-K through Adult Basic Education, including English as a Second Language and Parenting / Life Skills.
• Advocated for and represented education policies, programs and interventions on a local as well as on federal levels; Liaison with counterparts in regional and federal bureaus to further develop agency wide program policies, strategies, performance indicators, assessments and evaluations.

INSTRUCTIONAL DESIGNER, ONLINE/CLASSROOM/CORPORATE TRAINER (BCF1)

• I just completed a six month project where I learned a new web based online educational training (WBT) software.  I then developed end to end five new business related online courses (IT) utilizing this software with an internationally based student population of over 120 from Japan to Brazil.  I completed the project by mentoring, training, assessing six trainers in the continuation of this outstanding instructional design.
• Possess a work related background in handling federally funded resources from grant submission, administration, coordination, supervision and results evaluations for funds from start up to $25 million.
• Proven leadership responsibilities in a wide range of diverse liaison roles demonstrated my capacity to carry out recruitment, business development, and program initiatives in business and educational settings.  Bring forward critical transferrable skills from university, government, private sector, and non-profit organizational experiences.  Demonstrate excellent communication, interpersonal skills in bilingual (English/Spanish) workplaces and communities

FACILITATOR / TRAINER (BCB1)

• Coaching individuals and teams of organizations from C level executives to workers in the trenches in order maximize performance, profit and professionalism.
• Facilitating needs assessments, delivered effective programs, and conducted training in a wide variety of process improvement and people skills to impact both the bottom line and the company culture.
• Developing leaders to increase their power, presence and performance as world class executives.

• Created a program working with client, for machine modification and a training program for machine operators that reduced severe hand injuries from five a year to zero.
• Established a fleet safety program for client that reduced vehicle accidents by 50% in the first year.
• Trained client’s employees on proper scaffold erection and reduced OSHA citations to zero.
• OSHA, accident investigation, injuries, safety, training

OPERATIONS MANAGER, ADMINISTRATIVE ASSISTANT (RJH3)

• Good Communicator.  Able to work with all team members.
• Analytical and able to streamline office processes.
• Used QB to take company from being in the red for years, to a positive bottom line.
• MS-Word, MS-Excel, MS-Outlook, MS-Publisher, MS-PowerPoint, MS-OneNote, MS-Access, QuickBooks, A/P, A/R, Bookkeeper, Instructor, quality, efficiency, research, audit, reliable, self motivated, event coordinating, account reconciliation, marketing, multitask oriented.

ADVOCATE/COUNSELOR (SBB1)

• Ability to quickly identify clients needs and provide timely problem resolution
• Ability to gain clients trust by providing exceptional follow-through, leading to increased customer service
• Proficient with Microsoft Office Systems (including Word, Outlook, Excel

TRAINING AND DEVELOPMENT SPECIALIST (SLR1)

• Extensive experience in teaching workshops and coordinating instructors for training programs.
• Developed and directed environmental education program spanning three counties for students from grade school through senior citizens.
• Work well with diverse populations effectively resolving complaints and issues while empowering people.
• Experienced writer-editor with Toastmasters leadership and speaking experience.

ADMINISTRATION (CVH1)

• Successfully managed Federal grant programs in excess of $1.8 million.
• Experience with SunGard Banner Student and Oracle PeopleSoft Campus Solutions.
• Exceptional technical savvy to facilitate processes.
• Co-led a cross functional 16 member team implementing a new higher education student information system. 
• Federal grants; technology; team; higher education; budget; business processes; compliance

TEACHER ASSOCIATE (SM1)

• Five years experience with Pre-K students. Reduced initial assessment form from three to one page.  Saving time and money this allowed staff to properly group students at their learning level.
• Designed and implemented program for students who meet the criteria for low-income funding.  This also granted additional funds for The City of La Habra.
• Developed and coordinated an “Evaluation” guideline required by the NAEYC (National Association for the Education of Young Children).  This program was accepted and accredited.
• Attended and facilitated various educational seminars.  Coached new Teacher Aides, primarily with emphasis on communication with students AND PARENTS.
• Teacher Associate for High School students. Focus on ESL classes.  I am bi-lingual (Spanish) and am available immediately.

CUSTOMER SERVICE (CDM1)

• Submitted a million dollar in collateral protection claims for a financial institution which resulted in reducing the deficit for the loss mitigation department.
• Achieved several customer service sales awards which provided education to customers in financial products in saving them time and money.
• Managed collateral protection program for a financial institution which reduced the work load for co workers in the loss mitigation department.

• M.Ed. with international teaching, training and award winning research, affiliation with higher education in three continents, multilingual, experienced with diverse ethnic and socioeconomic populations.
• Effective teaching practice in all levels from pre-school to university and professionals of diverse cultures and abilities. Specialist in teaching writing skills, adult literacy, and ESL.
• Assessment Administrator for the National Assessment of Educational Progress. Examiner of International English Language Testing System at the British Council.
• Excellent communication, interpersonal, and team-building skills geared to foster a collaborative learning environment assuring compliance with Federal, State, and local equal opportunity laws and affirmative action policies.

• Over 12 years experience in contact center training including developing customer service teams for two start up companies.
• Trained over 100 contact center individuals including Supervisors as well as performed cultural awareness and acceptance training for different departments in two separate company locations.
• Implemented and managed a centralized knowledge resource database by making procedures, training materials and manuals available online, which increased productivity by 20% and resolution of customer issues within one contact.

NEWSCASTER (VLF2)

• Newscaster, magazine editor, columnist, journalist, actress, musician, certified secondary teacher, with extensive experience in community sector charity and fundraising events, seeking a position in media, broadcasting, and production.

TRAINER, PROJECT MANAGER, OPERATIONS MANAGER (PMH1)

• Developed food packaging commercialization database improving project turnaround by 22%, grow tool to on-line delivery, label(s) change concept through final approval to release to printer and $1.6M and reduced time to market by 32% in the first year.
• Articulated product commercialization concepts by authoring and updating training materials, conducting classes, providing one-on-one sessions, creating an on-line module and training all stakeholders, across four companies, on the digital packaging commercialization project approval system.
• An accomplished trained and mentor who can creatively and enthusiastically teach your employees to use their work tools more efficiently, take pride in their work and increase your bottom line.