Thank you for your interest. If you have any questions, please do not hesitate to contact us at: 1201 Terminal Way, Suite 100,  Reno, Nevada 89502,  (775) 674-5408,
FAX: (775) 674-5414, Email: pronet@join.org.

SUPERVISOR/MANAGER (CBM1)

• Managed call center customer service teams of up to seventy associates and three supervisors.
• Maintained high levels of customer service and productivity through consistent monitoring of associates. Excellent oral and written skills.

MANAGER (BTR2)

• Advanced knowledge and experience in plumbing, sales exceeded $500,000 for 3 years consecutively in plumbing business.
• Extensive experience in Sales, Service, Estimating, Installation and Contracts of new construction and repair plumbing.
• Quality Control and Operations. Management, Development and Co-ordination of multi-level projects.
• Experience in Project Management. Handled emergency situation for sewer installation . I responded quickly and took the project to competition with positive outcome for Client and City.

OPERATIONS MANAGER, ADMINISTRATIVE ASSISTANT (RJH2)

• Good Communicator.  Able to work with all team members.
• Analytical and able to streamline office processes.
• Used QB to take company from being in the red for years, to a positive bottom line.
• MS-Word, MS-Excel, MS-Outlook, MS-Publisher, MS-PowerPoint, MS-OneNote, MS-Access, QuickBooks, A/P, A/R, Bookkeeper, Instructor, quality, efficiency, research, audit, reliable, self motivated, event coordinating, account reconciliation, marketing, multitask oriented.

OPERATIONS PROGRAM MANAGEMENT (RMG3)

• Launched and managed global program resulting in cost savings of $25 million dollars in year one
• Increased production by 33% while reducing costs by 40%
• Reduced customer inquiry time by 20% while improving the customer experience
• Supply Chain Management, Vendor Account Management, Printing, Contract Negotiation, Packaging, Package Assembly, Anti-Piracy, Privacy, Strong organizational and collaboration skills

CUSTOMER SERVICE AND OPERATIONS MANAGEMENT (TLC1)

• Achieved 98% rate of Passing Audits by visiting branches and performing inspections and testing of account openings and other controls
• Customer satisfaction surveys as high as 93% against a minimum goal of 80%
• Serviced clients in a business development role and implemented strategies to target the needs of the client and to monitor performance of staff in order to meet business goals
• Excellent written and verbal communication skills, strong decision making and problem-solving skills, performance management, interviewing, hiring, annual reviews, sales goals, customer service, bank processes, financial services,  client service,  partnerships, relationship development, Microsoft Word, Excel, Power Point, Outlook, database entry, team building, staff development, coaching and training, inspections, quarterly inspections and annual audits, operational controls, money handling, regulatory guidelines, legal documentation, branch and information security, fraud prevention, loss controls, customer complaint resolution.